Tracking Shows Delivered, but You Haven’t Received Your Order.

Sometimes tracking information may show that your order has been delivered, but you haven’t received it yet. This can happen due to carrier delays, local post office processing, or package placement.

What You Can Do:

1. Check Your Surroundings

   • Look around your porch, mailbox, or any secure delivery area.

   • Check with family members, neighbors, or building management who may have accepted the package.

2. Contact Your Local Post Office or Carrier

   • Sometimes a package is scanned as delivered before it actually arrives.

   • Your local post office or delivery carrier may have additional information or a temporary hold.

3. Wait 1–3 Business Days

   • In some cases, packages marked as delivered are actually delivered the next day.

   • Keep an eye out during this period.

Still Not Received?

If you haven’t received your order after 3 business days, contact customer support at [email protected].

Include:

• Your order number

• Any updates from your carrier

Our team will coordinate with the carrier to help locate your order and provide the next steps.