Troubleshooting Payment Issues with Your OrderUpdated 9 days ago

Troubleshooting Payment Issues with Your Order

We’re sorry you’re having trouble processing your order. Payment issues can sometimes happen due to intermittent problems with the payment processor. Here’s how you can resolve them quickly.

First Step: Try Again

• Wait 5–10 minutes and try processing your payment again.

• Sometimes, temporary connection or processing issues resolve themselves within minutes.

Next Steps if the Problem Persists

1. Try another browser or payment method

   • Switching browsers or using a different card can often resolve the issue.

2. Contact your payment company or bank

   • Explain the issue to your bank or payment provider. They may be blocking the transaction for security reasons.

3. You need to be in the USA to purchase

4. Check your VPN

   • If you’re using a VPN, it can sometimes interfere with payment processing. Try completing your purchase without a VPN.

Important Note

• We cannot accept payments over the phone. All payments must be processed through our online system.

Following these steps usually resolves most payment issues. If you continue to experience problems, please reach out to your bank or payment provider for additional support.