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<h1 dir="ltr" id="isPasted"><span style="text-decoration: none; color: rgb(0, 0, 0); font-size: 24px;">Reporting a&#xA0;<span style="margin: 0px; padding: 0px;">Damaged</span>&#xA0;Item</span></h1><p dir="ltr"><span style="text-decoration: none; color: rgb(0, 0, 0);">We sincerely apologize if your order arrived damaged. While we strive to provide exceptional service, sometimes shipping and handling can cause damage that is outside of our control.</span></p><h2 dir="ltr" id><br></h2><h2 dir="ltr" id="what-to-do-if-your-item-arrives-damaged"><span style="text-decoration: none; color: rgb(0, 0, 0); font-size: 18px;"><strong>What to Do if Your Item Arrives Damaged:</strong></span></h2><p dir="ltr"><span style="text-decoration: none; color: rgb(0, 0, 0);">To help us&#xA0;promptly replace your item, please provide the following:</span></p><ol><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;">Photo of the damaged product</span></p><ul style="color: initial;"><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;">Show the&#xA0;unopened Gussy&#x2019;s Gut packaging&#xA0;where the damage is visible.</span></p></li></ul></li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;">Photo of the package or envelope</span></p><ul style="color: initial;"><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;">Include the&#xA0;box or envelope&#xA0;the product was mailed in.</span></p></li></ul></li></ol><p dir="ltr"><span style="text-decoration: none; color: rgb(0, 0, 0);">Please email these two photos to&#xA0;<strong><u>claims@gussysgut.com</u></strong>.</span></p><h2 dir="ltr" id="-1"><br></h2><h2 dir="ltr" id="next-steps"><span style="text-decoration: none; color: rgb(0, 0, 0); font-size: 18px;"><strong>Next Steps</strong></span></h2><p dir="ltr"><span style="text-decoration: none; color: rgb(0, 0, 0);">Once we receive the photos:</span></p><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;">We will&#xA0;file a claim with the shipping carrier</span></p></li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><span style="text-decoration: none;">Your damaged item will be&#xA0;replaced promptly</span></p></li></ul><h2 dir="ltr" id="-2"><br></h2><h2 dir="ltr" id="need-more-help"><span style="text-decoration: none; color: rgb(0, 0, 0); font-size: 18px;"><strong>Need More Help?</strong></span></h2><p dir="ltr"><span style="text-decoration: none; color: rgb(0, 0, 0);">If you have any questions or issues while submitting your photos, contact our&#xA0;customer support team&#xA0;at&#xA0;<strong><u>customeradvocacy@gussysgut.com</u></strong>. We typically respond within&#xA0;one business day.</span></p><h2 dir="ltr" id="-3"><br></h2><h2 dir="ltr" id="related-resources"><span style="text-decoration: none; color: rgb(0, 0, 0); font-size: 18px;"><strong>Related Resources</strong></span></h2><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><p dir="ltr"><a href="http://gussysgut.com/return" style="text-decoration:none;"><span style="text-decoration:underline;">Gussy&#x2019;s Gut Return policy</span></a></p></li></ul>

We sincerely apologize if your order arrived damaged. While we strive to provide exceptional service, sometimes shipping and handling can cause damage that is outside of our control. To help us promptly replace your item, please provide the following

Reporting a Damaged Item

Returns

Guide: Which Products Are Right For My Dog And Cat?

Boost™

Youthful Grasses & Sprouts™ (YGS)

Gussy's GutAbles®

Sourcing

Compare Our Products

Whole Complex Foods vs. Synthetic Supplements

Nutrient Analysis

Grasses Are Not Grains

Where Is Daily?

Are Gussy’s Gut® Products Safe for Puppies?

Are Gussy’s Gut® Products a Complete and Balanced Meal?

Are Gussy’s Gut® Products also for Cats?

Are Gussy’s Gut® Products Too Nutritious If My Dog Already Gets Vitamins?

Are the Small Sticks or Particles in Gussy’s Gut® Safe?

Boost™: Nutrient-Rich, Fermented Whole-Food Supplement

Can Dogs Thrive on a Vegan Diet?

Can Gussy’s Gut® Help Dogs with Allergies or Itching?

Can Gussy’s Gut® Stop My Dog or Cat From Eating Poop or Grass?

Can I Give Gussy’s Gut® Products to a Pregnant Dog?

Can I Give My Dog Kefir, Raw Milk, Goat’s Milk, or Yogurt Along with Gussy’s Gut®?

Can I Replace My Dog’s Supplements with Gussy’s Gut®?

Can I Replace My Enzymes with Gussy’s Gut®?

Can I Replace Probiotics with Gussy’s Gut®?

Can I Replace Vegetables with Your Products?

Can I Use Gussy’s Gut® Instead of My Dog’s Therapeutic Supplements?

Can My Dog Eat Gussy’s Gut® if They Have Histamine or Other Health Concerns?

Did Dogs Eat Fermented Food in the Wild?

Didn’t Work After 90 Days

Do I Have to Mix Gussy’s Gut® with Water?

Do Your Products Contain Dairy?

Does Your Green Tea in Boost™ Contain Caffeine?

Does Boost™ Contain Prebiotics?

Does Gussy’s Gut® Offer Phone Support?

MG or MCG dosages of nutrients

Feeding Advice for Your Dog

Feeding Your Dog Gussy’s Gut®: Servings, Rotation, and Breaks

How Long Does It Take to See Results With Gussy’s Gut®?

How Long Will Gussy’s Gut® Stay Fresh?

How Much to Feed Gussy’s Gut® & How Long a Bag Lasts

How Probiotics Are Created Through Fermentation

How to Compare Gussy’s Gut® to Other Products

Is Gussy’s Gut Safe for Dogs with Health Conditions?

My Dog Has Gas – Can Gussy’s Gut® Help?

My Dog or Cat Is Picky – How Can I Get Them to Eat Gussy’s Gut®?

Oxalates and Lectins in Gussy’s Gut®

Sauerkraut vs. Gussy’s Gut®?

Seeking Advice on Your Dog’s Medical Condition

Why is Gussy’s Gut® So Expensive

Understanding AAFCO Nutrient Analysis and Gussy’s Gut® for Dogs

Understanding Diarrhea When Feeding Gussy’s Gut®

What Is Gussy’s Gut®?

What Is Your Probiotic Count (CFU)?

Who is Dr. Ian Billinghurst?

Why Do Your Products Vary in Color or Texture?

Why Does the Product Volume Look Different?

Our Products

Our 30-Day Guarantee Term

Our 30-Day Guarantee

Subscriptions Changes

Perks, Discounts, etc.

Subscription Terms and Policy

Why Should I Subscribe?

How Do I Cancel Or Manage My Subscription?

Are Canisters Food Safe Metals?

Manage, Modify, or Cancel My Gussy’s Gut® Subscription

Subscriptions

Shipping Policy

My Order Arrived Damaged Or Was Not Received, But Marked Delivered By The Courier?

Order Processing Times

International Shipping

How Long Does Shipping Take?

How Do I Track My Order?

How Long Does Delivery Take?

My Order Has Shipped, But It’s Not Here Yet!

Why Can't I Track My Order?

How to Cancel Your Order

How to Check the Status of Your Order

Updating Your Shipping Address

Shipping & Tracking

My Account - All Your Orders, Information, And Subscriptions

How To Apply Your Store Credit To Your Order

How Do I Register For A Customer Account At Gussysgut.com?

How Can I Place An Order?

Help! I Want To Cancel My Order

My Order Was Delivered, But I Have Not Received It

What Payment Methods Do You Accept?

Tracking Shows Delivered, but You Haven’t Received Your Order.

Order Help

What Is Your Return Policy?

Return Address for Gussy's Gut®

Refund Process & Timeline

Discount Code Not Working?

How Do I Apply A Promo/Discount Code?

Where Can I Get Discount Codes?

I Forgot To Apply My Discount Code

Discounts & Promo codes

Do You Offer Wholesale?

Wholesale Partnerships & Affiliate Opportunities

Wholesale

Curing Or Remedying Issues

Can You Help Give Me Advice?

When Will Your Product Start To Work?

Vet Telehealth Or Zoom Consultations

FAQS

Affiliate and Ambassador Program

Ambassador & Affiliate Program

Troubleshooting Payment Issues with Your Order

Payment Issue

Holistic Vets & BRNC Coaches for Telehealth Support

Holistic Vets & BRNC

What to Do if Your Item Arrives Damaged:

Next Steps

Need More Help?

Related Resources

Reporting a Damaged Item

Reporting a Damaged ItemUpdated 9 days ago

Reporting a Damaged Item

What to Do if Your Item Arrives Damaged:

Next Steps

Need More Help?

Related Resources