Here is the link to our Returns/Refund policy.

<div data-faq-content style="box-sizing: border-box; display: flex; height: auto; opacity: 1; padding: 10px 20px; transition-duration: 0.2s; transition-property: padding-top, padding-bottom, visibility, opacity; transition-timing-function: cubic-bezier(0.25, 0, 1, 1); visibility: visible; will-change: padding-top, padding-bottom, visibility, height; flex-flow: column;"><div data-answer-wrapper data-id="56171784" style="box-sizing: border-box; overflow-wrap: break-word; white-space: normal; word-break: break-word; margin-bottom: 6px; order: 2; margin-top: 16px; text-align: left;">Here is the link to our <a class="fr-green fr-strong" href="https://gussysgut.com/pages/refund-policy" rel="noopener noreferrer" target="_blank">Returns/Refund</a> policy.</div></div>

What Is Your Return Policy?

If you need to return a product to us, please refer to our Returns/Refund Policy. If you are eligible for a return, please use the following address:. Gussy's Gut. 231 Public Square. Suite 300. Franklin TN 37064.

If you need to return a product to us, please refer to our <a href="https://gussysgut.com/pages/refund-policy" rel="noopener noreferrer" target="_blank">Returns/Refund Policy</a>. If you are eligible for a return, please use the following address:Gussy&apos;s Gut 231 Public SquareSuite 300Franklin TN 37064

Return Address for Gussy's Gut®

If you qualified for a refund per our return policy or for a mistake our team made, we will issue you a refund.  Once your refund has been issued, the funds will be returned to the original payment method used at checkout. Once your refund has been p

<h1 dir="ltr" id="isPasted">Refund Process &amp; Timeline</h1>If you qualified for a refund per our return policy or for a mistake our team made, we will issue you a refund. &#xA0;Once your refund has been issued, the funds will be returned to the&#xA0;original payment method&#xA0;used at checkout.<h2 dir="ltr" id> </h2><h2 dir="ltr" id="refund-confirmation">Refund Confirmation</h2>Once your refund has been processed, you&#x2019;ll receive confirmation from our team that your order has been refunded.Your refund will be issued back to the&#xA0;original payment method&#xA0;used at checkout.<h2 dir="ltr" id="-1"> </h2><h2 dir="ltr" id="processing-time">Processing Time</h2>After a refund is submitted, please allow&#xA0;5&#x2013;10 business days&#xA0;for the funds to be processed and reflected in your account.Please note:<ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Processing times may vary depending on your bank or payment provider.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Some financial institutions may take additional time to post the refund.</li></ul><h2 dir="ltr" id="-2"> </h2><h2 dir="ltr" id="where-your-refund-goes">Where Your Refund Goes</h2>Refunds are always returned to the original payment method used for the purchase, such as:<ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Credit or debit card</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">PayPal or a digital wallet</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Other approved payment methods used at checkout</li></ul><h2 dir="ltr" id="-3"> </h2><h2 dir="ltr" id="havent-received-your-refund-yet">Haven&#x2019;t Received Your Refund Yet?</h2>If you returned item(s) for a refund and have not received it, there could be several reasons based on our return terms:<ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">The&#xA0;order number was missing&#xA0;in the return package</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">The return was sent&#xA0;more than 30 days after your order</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Less than 50% of the product&#xA0;was returned</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">The&#xA0;return label was ineligible or unclear</li></ul>If this applies to you, please reach out and provide your&#xA0;tracking number&#xA0;so we can investigate this further.<h2 dir="ltr" id="-4"> </h2><h2 dir="ltr" id="how-to-check-your-refund-status">How to Check Your Refund Status</h2>You can:<ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Check your bank or card statement for refund activity</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Look for confirmation emails from your payment provider</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Contact your bank directly if additional time has passed</li></ul><h2 dir="ltr" id="-5"> </h2><h2 dir="ltr" id="need-more-help">Need More Help?</h2>If you don&#x2019;t see your refund after the expected processing window, please contact our customer support team at customeradvocy@gussysgut.com, and we&#x2019;ll be happy to help review your order.<h2 dir="ltr" id="-6"> </h2><h2 dir="ltr" id="related-resources">Related Resources</h2><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><a href="http://gussysgut.com/return" style="text-decoration:none;">Gussy&#x2019;s Gut Return policy</a></li></ul>

Refund Process & Timeline

We sincerely apologize if your order arrived damaged. While we strive to provide exceptional service, sometimes shipping and handling can cause damage that is outside of our control. To help us promptly replace your item, please provide the following

<h1 dir="ltr" id="isPasted">Reporting a&#xA0;Damaged&#xA0;Item</h1>We sincerely apologize if your order arrived damaged. While we strive to provide exceptional service, sometimes shipping and handling can cause damage that is outside of our control.<h2 dir="ltr" id> </h2><h2 dir="ltr" id="what-to-do-if-your-item-arrives-damaged">What to Do if Your Item Arrives Damaged:</h2>To help us&#xA0;promptly replace your item, please provide the following:<ol><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Photo of the damaged product<ul style="color: initial;"><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Show the&#xA0;unopened Gussy&#x2019;s Gut packaging&#xA0;where the damage is visible.</li></ul></li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Photo of the package or envelope<ul style="color: initial;"><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Include the&#xA0;box or envelope&#xA0;the product was mailed in.</li></ul></li></ol>Please email these two photos to&#xA0;claims@gussysgut.com.<h2 dir="ltr" id="-1"> </h2><h2 dir="ltr" id="next-steps">Next Steps</h2>Once we receive the photos:<ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">We will&#xA0;file a claim with the shipping carrier</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Your damaged item will be&#xA0;replaced promptly</li></ul><h2 dir="ltr" id="-2"> </h2><h2 dir="ltr" id="need-more-help">Need More Help?</h2>If you have any questions or issues while submitting your photos, contact our&#xA0;customer support team&#xA0;at&#xA0;customeradvocacy@gussysgut.com. We typically respond within&#xA0;one business day.<h2 dir="ltr" id="-3"> </h2><h2 dir="ltr" id="related-resources">Related Resources</h2><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);"><a href="http://gussysgut.com/return" style="text-decoration:none;">Gussy&#x2019;s Gut Return policy</a></li></ul>

Reporting a Damaged Item

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