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Shipping & Tracking

Shipping Policy

Information about shipping policy.

My order arrived damaged or is not received but marked delivered by the courier?

Store the damaged package(s) in a bag or zip locked bag for 14 days during the claimed process. As soon as we receive these two photos, we will replace your order.  We use this to file a claim with the shipper.  Send those images to claims@gussysgut.

Order Processing Times

Our dedicated warehouse team works diligently to process and fulfill orders as quickly as possible. On average, it takes approximately 24 business hours for our warehouse to process an order. During this time, our team carefully verifies the items, p

International Shipping

We now offer international shipping through our Canadian partner.  We started this so you could save a lot on shipping.  Please go to their site to order directly at www.DogsAge.ca.We still suggest you subscribe to our newsletter and social media at

How long does shipping take?

We strive to get your order processed and shipped within 24-48 hours. However, due to occasional inventory fluctuations, there might be times when it takes a a bit longer to send out your package. If you're in a PREORDER status, you'll see this on yo

How do I track my order?

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking link.

How long does delivery take?

Pre-Orders: Please refer to the date provided on your confirmation email next to the name of the product you ordered. Delivery times depend on the shipping method selected and the destination of the package. Once your order is shipped, you'll receive

My order has shipped but it’s not here yet!

If you've encountered any issues, just give us a shout at [email protected]. We'll look into it and make sure everything gets sorted out for you!

Why can't I track my order?

If you can't track your order, it might be because it is still being processed. Please allow us to process your order at least 1-2 business days. Once your order has been shipped, you will receive an email notification with your tracking information.